Within the UAE we offer free delivery 3 working days. International - For those living outside of the UAE, international delivery charges may vary depending on where you are located and which bag you order. Before we process a payment we will send through a quote of the cost of postage for delivery to your location
You can pay using PayPal or by cash on delivery (for those living in the UAE)
If for whatever reason you’re are not satisfied with your purchase we provide a full refund on the purchase price within 14 days with proof purchase and if its for a gift let us know and we’ll give you a return card, provided the product is returned in the same state it was received.
Yes, we use 100% genuine cow-hide leather and buffalo hide. The leather that we use is tanned to perfection by means of traditional and time-tested methods by the finest vegetable extracts and oils. After tanning, the leather is hand-dyed. We spent a long time finding a tannery that considers the environment, the tannery we chose uses technology to ensure it has minimal impact on the environment and surrounding. They have created tree plantations and built additional class rooms and upgraded the local school.
Natural leather will show more natural markings, such as insect bites, scars and stretch marks, as well as colour variations. These colour variations can occur within the same hide because there is no finish applied to give the look of consistent colour. This is an indication of the authenticity of the leather, and should not be considered a defect. Actually, it should be treated as a ‘mark’ of true, high-quality leather.
Care for your Richmond Works
We use natural leathers and they will age and fade over time. We recommend the simple method of using cold water without soap (avoid all chemicals). Living in a dry climate we recommend moisturising your bags every 3-5 months (beeswax is great) Our bags are sensitive to water. When the bag gets wet, the natural oils tend to seep out. We recommend using waterproofing waxes and creams and this should only really need doing once a year if you’re in a wet climate. Always patch test the product first. We use and recommend www.beeseal.co.nz on Richmond Works products. Any questions on caring for your Richmond bag, just give us a shout!